A quick Google search for “Interjet” reviews will bring up reviews on TripAdvisor, SKYTRAX, Facebook, Yelp, Airline Ratings and Kayak and when you start to read them, you might start to feel nervous about booking due to negative reviews. My flight was changed from a direct flight (leaving NY at 8 am and departing back from Cancun at 7 pm) to multiple flights, leaving NY at 1 am in the morning, stopping in Mexico city, stay there for >6 h and arriving at Cancun late in the evening. He said that the voucher had to be used by the same 7 people before 9/26/20 - not just purchased, but used! However, by 3/20/20,by reading Tico Times.net, I already knew we were not going to be allowed in Costa Rica, but no one contacted us to cancel our tickets and I knew better than to do it myself. Overall rating. Do what is right Interjet and stop being so greedy! The planes are modern. The customer service useless. That is sad because other than that, Interjet had treated us well....given us seats in front because my husband is handicapped...let the 7 in my family sit together. INTERJECT SUCKS & THEY HATE US CITIZENSInterjet canceled our flight an hour before takeoff, leaving us stranded in Mexico City. I have worked on this for 3 months, called and waited for hours, today I waited another hour and a half on hold and as soon as I told the 'customer service' (NOT!) if I could give 0 I would.I booked a flight for me and my family from NY to Cancun for Thanksgiving 2019. Horrible Horrible airline...we were left stranded at the Tijuana airport all day! Today 3/25, I spoke with someone again who told me that I could re-book(for a fee) and if that date didn't work then I could always re-book again (again for a fee). No information about cancelled flights. We booked our flight through edreams and the flights were with interjet. However, by 3/20/20,by reading Tico Times.net, I already knew we were not going to be allowed in Costa Rica, but no one contacted us to cancel our tickets and I knew better than to do it myself. Coronavirus is not the client's fault!! We all work at different places!!! Horrible Horrible airline...we were left stranded at the Tijuana airport all day! We are not allowed to go anywhere. INTERJECT SUCKS & THEY HATE U.S. CITIZENS. We used the lowest fare rate which is the ultra low fare which for us was fantastic. All other airlines are reimbursing their customers with no issues, but Interjet is not! Over and over I said I DO NOT want my money back -just the ability to give my reservation # later for a flight. Hopefully they will do something. I bought tickets for my boyfriend and I to see my dying grandmother one last time and I wasn't ever informed that my flight was changed at first, then cancelled! 105 helpful votes. If they send them automatically, how long do we wait for them even though interjet has necer told us that the flights have been cancelled. Promociones. SHARE. delayed almost three hour. Terrible signage, terrible treatment, terrible organization! :) I've been here quite a number of times. COVID CANCELLATIONS BEWAREI have flown INTERJET many times and have had very good luck.. but currently their customer service is crap.. the worst yet., on hold over an hour and counting. We made our reservations 9/26/19. free snacks. 6. Your numbers don't work!!! leg room. We also had to reschedule our trip to add a day before and after our initial scheduled trip, because 1 month before thanksgiving there were no available flights for the date we initially have chosen. I explained that due to Coronavirus, all flights into Mexico from San Antonio, Texas were not allowed and they stated they knew. They stated it was not the airlines fault this happened but I stated it was not my fault either. I won't stop till I get reimbursed. seatlink. Leg space is very comfortable. Ein Hauptziel der Airline ist außermde der internationale Flughafen Monterrey (MTY). Such lies and BS from this company.I filed a complaint with the US Department of Transportation, because Interjet is breaking the regulations, according to the DOT statement on issuing refunds during Covid. Interjet is carrying out a major fraud using covid as an excuse. To everyone else, contact your bank/credit card company because this pandemic is in legal terms "an act of God" and out of our hands. COVID CANCELLATIONS BEWAREI have flown INTERJET many times and have had very good luck.. but currently their customer service is crap.. the worst yet., on hold over an hour and counting. Overall, is a very good airline, it doesn't look like a budget airline but it is. Perhaps the US $52 they collected from me cost VA prospective passengers because of this review. They are just a rip-off company, you pay and you don't get anything for it. Experiencia Interjet Destinos. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. Such lies and BS from this company.I filed a complaint with the US Department of Transportation, because Interjet is breaking the regulations, according to the DOT statement on issuing refunds during Covid. I won't stop till I get reimbursed. As a consequence, I had to rebook with another airline to pay more than double. There were no alternatives, so I was forced to cancel my tickets and ask for a refund. I will take legal action if need be. What a concept. Iñterjet is scamming people. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. No one is helping!!! Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. Traumatic way for my family to end a wonderful vacation planned in Cancun! after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. Shame on them. Interjet (official legal name ABC Aerolíneas, S.A. de C.V.), also known as Interjet Airlines, is a Mexican low-cost carrier headquartered in Mexico City, and Mexico's third largest airline after Aeroméxico and Volaris.The airline operates scheduled flights to and from various destinations within Mexico, as well as to and from the Caribbean, Central America, North America, and South America. Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! The carrier has also designated Monterrey International Airport (MTY) as a focus city. Unfortunately the Interjet Airline damaged my suitcase. I will take legal action if need be. DON'T USE THEM!! glass of water. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. The company is almost broke so now it almost has no planes. Our flights from Havana to Cancun are no more operating and there is noone answering any phone or email. Interjet (4O) ist eine mexikanische Billigfluggesellschaft mit Drehkreuzen auf dem internationalen Flughafen Benito Juárez (MEX) in Mexiko-Stadt und dem internationalen Flughafen Licenciado Adolfo López Mateos (TLC) in Toluca. the customer service speak bad English and is not polite. I kept stating over and over that I could NOT do that without the other ppl (who smartly booked w/someone else and received a refund). Why are they still in business. Finally 4/1/20, I called and taped my conversation with Interjet recording on my phone as they cancelled the tickets and said that we were going to have to use our $1888 in a voucher, not a refund. Leg space is very comfortable. We used the lowest fare rate which is the ultra low fare which for us was fantastic. (in 36 reviews) "IT was 4 hours late!" "I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. Useful. When I finally got thru, i waited an additional 45minutes to 1 hour to speak to someone. They sell tickets for non-existent flights, which later they pretend to cancel sending clients a voucher for the amount paid. But to understand that I would let everyone know about their shoddy treatment during this time (Coronavirus) when none of us are sure when we will be able to move again. But to understand that I would let everyone know about their shoddy treatment during this time (Coronavirus) when none of us are sure when we will be able to move again. Inicio. I have worked on this for 3 months, called and waited for hours, today I waited another hour and a half on hold and as soon as I told the 'customer service' (NOT!) I asked them if I could change my flight for a later date since we do not know how long the travel ban will last and I had to confer with other ppl traveling with me plus the people I was going to visit in Mexico. And when are you jetting off? I was looking forward to our April 3, 2020 trip to San Jose from ORD for 7 or our family members with Interjet. Gives me another reason to come look for him and his house again! Still, having never flown the aircraft type, I’d sure love to get on one of these, and flying Interjet seems like the easiest way of doing so. How on earth are we supposed to get a voucher for theoriginal price we paid for these flights, even though on the site is mentioned that the vouchers are automatically sent to the email address that was used on the original booking. Leg space is very comfortable. I am so disappointed. And if I did reschedule and THEY had to cancel, would I have gotten my money back then??? SHAME ON INTERJET! It has been TWO WEEKS! Despite extrem baggage’s charge they are not able take at least little responsibility. A free inside look at company reviews and salaries posted anonymously by employees. MX - Español. I could understand that since Covid was happening. If they send them automatically, how long do we wait for them even though interjet has necer told us that the flights have been cancelled. I) and the need to take unpaid vacations to make up for the additional days. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. I was shocked and had to scramble to get home and figure out what to do. Lets just hope the price doesn't change when the internstional flights start up again. Every travel agency and airlines cancel the bookings and refund, however Interjet does not care about it.We have a flight tomorrow from Havana to Cancun and we are still in Germany because of Corona. We booked our flight through edreams and the flights were with interjet. Now we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy. AIRLINE SAFETY RATINGS Special Access! After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form I e-mailed them again explained the situation again, but they did not react at all. I promise this - this lack of customer service has cost them more - in future bookings and in their reputation. This organization is not BBB accredited. This is insane American are not allowed to fly to Mexico! Terrible Service, I was early and on time for my flight, but Interjet took about 1 hour to Resolve a simple mistake that the desk employee did when i was checking my bag, they couldn't remove his mistake for that long because they needed to make it in Mexico, despite in Vancouver they called immediately they literally answer and took that long to solve and on top of that my luggage didn't arrived to Mexico, and I … I know this is very hard time again especially with travel industries, but companies like Interjet make the situation for them even worse.My recommendation pay the extra money to use a better airline.I WILL NEVER FLY INTERJET AGAIN. Read the Verified traveller reviews and ratings for Airlines, Airports, Airline Seats and Lounges in the SKYTRAX global Air Travel guide. (in 630 reviews) Traveler reviews. US. We are being penalized because we bought our tickets earlier than other people. It has been TWO WEEKS! Interjet is carrying out a major fraud using covid as an excuse. I kept stating over and over that I could NOT do that without the other ppl (who smartly booked w/someone else and received a refund). All reviews about Interjet. But I would not wait to book, to save $50. Inicia sesión Mi perfil; Regístrate; Buscamos por todos lados pero parece que esta página se fue de viaje ¿Tú qué estás esperando? Do not use them, they are taking advantage of their customers and stealing from us. Waiting for a full refund. impossible to contact interjet by phone. 63 Interjet reviews. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY! They are thieves!!! How do I know or do they know when they will be able to fly again? On February 29, 2020 I flew with my wife from Huatulco Mx to Chicago O'Hara airport.. I told him I could not act at that moment and that last night after being disconnected (again) at 2:00 a.m. when was I supposed to have called people to check vacation times?. Someone needs to stop them from doing this to another family. SHAME ON INTERJET! Someone needs to stop them from doing this to another family. interjet system booked wrong return date. It only one class so there are no constraints on leg space. We are being unfairly charged for these flights that Interjet is not reimbursing! No one is helping!!! I told him charging me for re-booking today and charging me is FRAUD - knowingly charging someone for something they know the client is not able to get an answer to or use (how do I know when travel ban will be lifted) is a way to make money on the backs of ppl whose intentions are good but at the mercy of their government. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! There were no alternatives, so I was forced to cancel my tickets and ask for a refund. Now my husband's(fighting diabetes) doctor and also mine say we can not longer travel out of the country and there is no way we will ever make such a trip and we must have a refund. DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY. I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight? My husband and I are 78 and this is not what we expected from Interjet from our once in a lifetime family trip to Costa Rica. We are being unfairly charged for these flights that Interjet is not reimbursing! Lets just hope the price doesn't change when the internstional flights start up again. Rather they’re used primarily for flights within Mexico. Flyer Reviews of the InterJet. No information about cancelled flights. The carrier has also designated Monterrey International Airport (MTY) as a focus city. The problem is the the only email I get from interjet is a change of flight time, nothing about iur flights being cancelled as there are currently no international flights going in or out of South America. I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. We all work at different places!!! Re: Interjet or Aeromexico . On 3/24 I received answers from all that I could not do that at a later date but had to do it right then and there. Add your own comments for any airline or airport in the global review guide of air transport. © 2020 Trustpilot, Inc. All rights reserved. The planes are modern. I bought tickets for my boyfriend and I to see my dying grandmother one last time and I wasn't ever informed that my flight was changed at first, then cancelled! Interjet traveller reviews. Interjet doesn't care, it hates the United States. As a consequence, I had to rebook with another airline to pay more than double. Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). At the time of writing this my family and I were supposed to be in Cancun on our yearly vacation. Home. What's neat is when we were taking off and landing we got to see the landing on a screen because there is a camera attached to the bottom of the plane it was really exciting! Only the latest review will count in the company's TrustScore. Only the latest review will count in the company's TrustScore. Over and over I said I DO NOT want my money back -just the ability to give my reservation # later for a flight. after being told there were not Interjet flights I called Interjet and they confirmed that the flight was cancelled. Available on flights within Mexico from 48 hours to 1 hour before the flight and on international flights from 24 hours to 2 hours before the flight. Same itinerary coming back!This was unacceptable, especially for a family of 4 with two toddlers. I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. Iñterjet is scamming people. After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form I e-mailed them again explained the situation again, but they did not react at all. flight was delayed. SHAME ON INTERJET! The only way I found out the flights were cancelled was when I uploaded the confirmation email to www dot checkmytrip dot com.Edit.Just to let you know thst I recieved the vouchers for all passengers separately and for both ways. We took Interjet to San Antonio from Guadalajara and had an equally good experience. Interjet does not care about the Corona problem and do not refund the tickets! Then, they raise the price of the flights so, in order for you to exchange your voucher, you must pay a difference for the new flight, which is also a fake flight and repeat the scam again and again. AVOID BOOKING ANY FLIGHTS FROM INTERJET!! Share. Both my boyfriend and I have been calling multiple times daily and at first I got an answer, now it sounds like they have the phone off the hook! The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. This was the first time I was going to fly ever. Traumatic way for my family to end a wonderful vacation planned in Cancun! I had booked a flight to Cancun from LAX in December of 2019 to fly out on the 25th of March 2020. US - English. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. I bought a ticket but then the trip has been cancelled due to COVID 19..a lot of emails sent to the customer service no reply , many phone call- hours on hold then failed..now their local customer service is out of service , they answered finally to one email and asking me to call to their Mexican number ..and now I lost my voucher because it’s expired. I wasn't even asking for a refund! I finally told him to keep his money -it was going to cost me just as much to reschedule (who knows how many times). I told him I could not act at that moment and that last night after being disconnected (again) at 2:00 a.m. when was I supposed to have called people to check vacation times?. 180 reviews. What a concept. And minimum 1 hour to try to reach customer service and being hanged out. From then on it was a nightmare over and over again, I am very patient ,do not yell and I tried explaining my situation in the calmest way I could. While Interjet serves several destinations in the US, best I can tell they don’t actually fly the Sukhoi Superjet to the US. The planes are modern. I wasn't even asking for a refund! In every call with every person I clearly stated I DID NOT want my money back just the ability to reschedule. I could understand that since Covid was happening. It's not even about the money anymore. Worst airline in the world. Interjet experience Destinations. Despite extrem baggage’s charge they are not able take at least little responsibility. The company is almost broke … We have been calling them ans email them for months. What I don't understand is their complete inability to partially refund because they didn't provide the service. We are being penalized because we bought our tickets earlier than other people. This little set up is taken from a storybook written in 1955. Add me on the lawsuit so we can all get back what they are stealing from us. They said that there was no problem, that we have to send them our banking information by email and that they will refund us under 30 days. Facebook. They are thieves!!! We showed up at the airport ready to go and they told us the flight was cancelled. Is almost broke so now it almost has no planes insurance ) for our which... Prospective passengers because of this review what is right Interjet and stop being so greedy der internationale Flughafen (! In their reputation all other airlines are reimbursing their customers and stealing from us n't even myself. 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